Central Scotland Police

Complaints and Compliments

Complaints and Conduct

Central Scotland aims to deliver the highest possible standards of policing whilst acting in a professional caring and sensitive manner. Occasionally, this high standard of service falls short of the expectations of the public and of Central Scotland Police itself.

The Complaints and Conduct Department located within the wider Force Professional Standards Department, co-ordinates the investigation of complaints about the Force and members of the Force. The Department acts on behalf of and reports directly to the Deputy Chief Constable who has statutory overall responsibility for disciplinary matters within the Force.

The Department undertakes investigations into complaints of criminal or serious breaches of conduct whilst complaints of a non criminal and less serious nature and those concerning the quality of service provided, may be dealt with by a senior officer at local level.

The Professional Standards Department is headed by a Chief Inspector and is based at Police Headquarters, Randolphfield, Stirling.

Compliments

If you are pleased with the service you received from us, or wish to record your appreciation for the work of a particular officer or member of police staff, there are a number of ways you can let us know about your experience.

Our Complaints and Conduct Department collates letters of appreciation received from members of the public. These are also regularly reported to the Joint Police Board.

If you are pleased with the service you have received and wish to express your satisfaction, you may do so by using the contact details listed below.

Contacting the Complaints and Conduct Department

The complaints office can be reached by email at complaints@centralscotland.police.uk

If you wish to contact the department directly, please call 01786 456320.

If you wish to write to the Complaints and Conduct Department please address letters to:

Complaints and Conduct Department
Central Scotland Police
Police Headquarters
Randolphfield
Stirling FK8 2HD

Government guidelines for complaints against the police

You may also wish to read the following document - A guide for complaints about the Police. This document is also available in Arabic, Bengali, Cantonese, Gaelic, Hindi, Punjabi, Polish and Urdu on the Scottish Government website.

If you wish to contact the department directly, please call 01786 456320.

The Police Complaints Commissioner for Scotland (PCCS)

The Police Complaints Commissioner for Scotland (PCCS) is an independent body responsible for reviewing complaint handling in Scottish Forces. If you have made a complaint about the police and remain unhappy with the way your complaint was handled or about the outcome of the investigation you may refer the complaint to the PCCS. The following document explains in more detail the role of the PCCS - A guide for the public on the role of the Police Complaints Commissioner for Scotland.

You can write to the Police Complaints Commissioner for Scotland (PCCS) at the following address:

Police Complaints Commissioner for Scotland
Hamilton House
Hamilton Business Park
Caird Park
Hamilton ML3 0QA

You can also phone the Police Complaints Commissioner for Scotland (PCCS) on 0808 178 5577 or email them at enquiries@pcc-scotland.org.

Useful Links

• Citizens Advice Scotland