Central Scotland Police

Contact us

EMERGENCY CALLS ONLY
DIAL 999

When you dial one of the following numbers your call is answered at Police Headquarters in Stirling. Your call will be answered by a Service Advisor.

Calls will be recorded for policing purposes.

What to expect when you call

If you are phoning to report an incident that requires the police to attend, full details of the incident will be taken and will be transferred to an Area Dispatcher who will co-ordinate the police response.

If you are phoning about a minor or historical matter, your call will be transferred to our Public Assistance Desk (PAD) which is staffed by police officers. They will call you back to give advice or record the crime you are reporting.

If you have a general enquiry, the Service Advisor may be able to answer your question or in some cases, will transfer you to the relevant department.

Our service commitment

The Service Centre aims to answer all telephone calls quickly and in a professional manner. The nature of the calls are varied and range from simple transfers to reporting of serious crime. It is the service advisors job to establish the circumstances and ensure the most appropriate course of action is taken. This may be offering advice or arranging for police involvement. All service advisors are fully trained in the relevant force policies and have access to all force systems, enabling them to fully assess the circumstances being reported. Calls are prioritised in accordance with the CSP Attendance Criteria as follows:

Emergency or Grade 1 response

Urban communities - the Force will aim to respond within 10 minutes.

Rural communities - the Force will aim to respond within 20 minutes.

Priority or Grade 2 response

The Force will aim to respond within 1 hour.

Routine Attendance or Grade 3

The Force will aim to respond within 24 hours.

Note that not all Grade 3 calls will require a Police attendance.

Scheduled Attendance or Grade 4

The force will respond at a mutually convenient time to the caller and organisation.

The Force will aim to respond within seven days.

Resolution without Attendance or Grade 5

Where no police attendance is required, or the matter can be resolved to the satisfaction of the caller without deployment, calls will be dealt with by the PAD or by referring to the CSP knowledge base or other agencies.

Calls concerning historic crime will normally be dealt with by telephone.

Examples of Crimes suitable for telephone reporting are:

• Thefts (low Value)
• Theft shoplifting (undetected)
• Theft of motor vehicle
• Thefts opening lockfast places
• Domestic Housebreakings (garden sheds and outhouses)
• Vandalism
• Counterfeit Currency offences

999 Calls

Emergency calls are answered at our Force Communications and Control Centre (FCCC) based in Stirling. The facility is the operations centre for all radio communications and control and dispatch of the police resources to incidents. The FCCC is under 24-hour Inspector supervision. The Inspectors are trained to firearms incident officer and pursuit management standards.

Emergency calls are assessed and where a police attendance is required, officers are dispatched in line the CSP Force attendance criteria.

Approximately 50% of all 999 calls are non-emergencies and misuse of the 999 system is increasing due to the increasing number of mobile phone users.

You should only dial 999 in the following circumstances:

• If there is danger to life.
• If violence is being used or threatened.
• If there is serious injury to a person or serious damage to property.
• If you are reporting a crime in progress.
• If you are reporting a road traffic collision involving injury or danger to other road users e.g. serious traffic congestion.
• A situation that could quickly develop into any one of the above circumstances.

Minicom Service

The Force has a Minicom number that enables members of the public with speech or hearing impairments to contact us.

Our Minicom number is 18001 01786 445533.

To use the Minicom service you need a Minicom text phone. Each side of the conversation is typed and appears as text on your Minicom screen.

Other Ways to Contact Central Scotland Police

If you are reporting a non-urgent matter or have a general enquiry, you can contact us by e-mail as follows:

• You can send us an email (non-emergencies only)

Other Useful Numbers

Crimestoppers	0800 555 111	Camera Enforcement	01786 456778
Domestic Abuse Unit	01324 678830	Data Protection	01786 456326
Drugs Helpline	01786 456211	Firearms Licensing	01786 456312
Family Unit	01324 678884	Fleet Management	01786 456535
Hate Crime (LGBT) Helpline	01786 469483	Media Office	01786 456370
Victim Support - Stirling	01786 445782	Purchasing Officer	01786 456567
Victim Support - Falkirk/Clacks	01324 633433	Recruiting Information	01786 456335
Stores Department	01786 456558